INFO FOR TRAVELERS

MyTrail Booking & Cancellation Terms

MyTrail Finland is the supplier of the experiences provided. These terms apply to all reservations made directly with MyTrail unless otherwise stated.

By making and paying for a reservation, the customer accepts these booking and cancellation terms.

The person making the booking must be at least 18 years old.

MyTrail and its resellers reserve the right to make reasonable changes to the arrangements when necessary.

Prices

All prices include the applicable Finnish VAT.

MyTrail reserves the right to make reasonable changes to the content, route, duration, starting time or schedule of an experience when necessary due to weather, snow or trail conditions, safety considerations, or the comfort of participants.

Such changes do not normally entitle the customer to a refund if the experience can still be safely provided.

Bookings & Payments

Bookings are confirmed by email after the reservation and required payment have been received.

Online payments can be made using the payment methods available in the booking system, including Visa and Mastercard.

When payment on site has been agreed in advance, payment can be made by card or cash.

Online card payments are processed securely by Stripe in cooperation with the relevant financial institutions. MyTrail does not receive or store customers' full credit card details.

Cancellation by the Customer

We understand that travel plans can sometimes change. If you need to cancel your booking, please notify MyTrail by email at piritta@mytrail.fi as soon as possible.

The following cancellation fees apply:

• More than 14 days before the experience: No cancellation fee.

• 14 days or less before the experience: 10% of the total booking price will be charged.

• 7 days or less before the experience: 50% of the total booking price will be charged.

• 3 days or less before the experience: 100% of the total booking price will be charged.

• No-show: 100% of the total booking price will be charged.

Any refund will be calculated according to these cancellation terms.

In case of sudden illness, accident or another unexpected event that prevents participation, please contact MyTrail as soon as possible. We will provide any reasonable documentation available regarding your booking and cancellation that you may need for a travel insurance claim.

We strongly recommend having travel insurance that covers illness, accidents and other unexpected circumstances that may prevent you from participating.

Changes to Your Booking

If your plans change, please contact us as early as possible.

We are happy to change the date or starting time of your experience free of charge when requested more than 7 days before the experience, subject to availability.

Changes requested 7 days or less before the experience are subject to availability and cannot always be guaranteed.

Please notify MyTrail about any requested changes by email at piritta@mytrail.fi.

Weather & Nature Conditions

MyTrail experiences take place in real northern and Arctic nature, where weather and conditions can change quickly.

Normal seasonal weather conditions, including snowfall, rain, wind, cold temperatures, warm temperatures or cloudy weather, are not considered reasons for free cancellation.

If conditions require it, MyTrail may change the route, activity, starting time, duration or other details of the experience to ensure the safety and comfort of participants.

Cancellation by MyTrail

Safety always comes first.

If MyTrail determines that an experience cannot be operated safely due to severe weather, unsafe trail or snow conditions, or other circumstances beyond our reasonable control, we will first try to offer a suitable alternative date, route or activity.

If MyTrail cancels the experience completely and no suitable alternative can be arranged, the customer will receive a full refund for the cancelled experience.

Clothing & Equipment

Customers are responsible for arriving with clothing and footwear suitable for the weather and activity unless winter clothing, footwear or other equipment is specifically stated as being included in the experience.

Any activity-specific equipment stated in the product description will be provided by MyTrail.

If you are unsure what to wear or bring, please contact us before your experience. We are happy to help you prepare.

Late Arrival & No-Show

Please arrive at the agreed meeting point at the agreed time.

If you are running late, contact MyTrail as soon as possible. For private experiences, we will do our best to accommodate reasonable delays when possible. However, late arrival may shorten the duration of the experience.

Failure to arrive without contacting MyTrail will be considered a no-show and is non-refundable.

Client Information & Privacy

Customer contact details, such as name, telephone number and email address, are stored in the booking system used by MyTrail (Bókun) and made available to MyTrail as the supplier of the booked experience.

MyTrail may use these contact details to communicate with the customer before or after the experience when necessary in connection with the reservation or delivery of the experience.

Credit card details are processed by the relevant payment service provider and are not stored by MyTrail.

Personal data is handled in accordance with applicable data protection legislation and MyTrail's privacy policy.

Liability & Insurance

MyTrail has valid liability insurance for its operations.

Customers participate in outdoor activities at their own responsibility and are expected to follow the safety instructions given by the guide.

Personal travel insurance is strongly recommended, including appropriate coverage for illness, accidents, personal belongings, travel disruption and cancellation.

Acceptance of Terms

By making and paying for a reservation with MyTrail, the customer confirms that they have read, understood and accepted these Booking & Cancellation Terms.